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A Collection Agency Committed To Service!

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Frequently Ask Questions

How does Graham Enterprises, Inc. work?
How do I send feedback?
Can I see a financial report online?
Can a debtor pay online?
Is your company HIPAA compliant?
What is HIPAA?
Is your system secure?
Do you share debtor information?
Can we continue to add late charges and fees?
Does your service cost a lot?
Are there a minimum number of accounts needed?
Why should we use Graham Enterprises to collect our debts rather than attorneys directly?


 

 
HOW DOES GRAHAM ENTERPRISES, INC. WORK?
Graham Enterprises is committed to customizing our programs and services to meet the individual and diverse needs of our clients. We meet this commitment by delivering the most flexible and comprehensive collection service in the industry.  Our collectors are fully trained to understand every aspect of the collection industry, allowing to steadily increase the rate of recovery.
 
In addition, we specialize in global collection services for companies with a base of operation located inside the United States.  This means if your company operates out of the United States we can collect your debts regardless of the debtor's country of origin and/or location. 
 
Our employees set our collection agency apart from the competition.  Our agents get the recoveries, provide the support and have the knowledge needed to make our company run smoothly.  Our agents are top notch collections professionals.  We specialize in fast recovery.  We are proud to say, our collectors get money where others have not.  Working collections is not an easy job, and can sometimes be hard to accomplish.  When choosing a collection agency, look no further than Graham Enterprises, Inc.
 
Payment Remittance
All processed each quarter and mailed by the last business day of that month. 
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HOW DO I SEND FEEDBACK?
We welcome your questions, comments, and suggestions drop us a line.
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CAN I SEE A FINANCIAL REPORT ONLINE?
In short, yes!  The financial report has changed, we are currently working on a PDF format that will allow you to view your quarterly statements for payments that have been remitted.  This will eliminate us from having to send you financial check reports as you will be able to logon, view and print the statements for the check you receive.
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CAN A DEBTOR PAY ONLINE?
In short, yes!  A debtor would just Click Here! and fill out the information requested on the form and submit.
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IS YOUR COMPANY HIPAA COMPLIANT?
In short, yes!  In addition, when you signup for our services and if you handle patient information a Business Associate Agreement will be included in our Terms Of Service Agreement.  This ensures that every medical client has an agreement on file.
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WHAT IS HIPAA?
Health Insurance Portability and Accountability Act of 1996 ("HIPAA").  The Department of Health and Human Services ("HHS") has issued "Standards for Privacy of Individually Identifiable Health Information", which apply to all entities covered by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").  The standards apply to health information created or maintained by health care providers who engage in certain electronic transactions, health plans, and health care clearinghouses.
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IS YOUR SYSTEM SECURE?
In short, yes!  Our system has the latest security features to ensure data stored on our systems will be safe from even the most determined hacker.  We also make sure that we are up-to-date on the latest threats to stay one step ahead of a possible intruder.
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DO YOU SHARE DEBTOR INFORMATION?
In short, no!  Information released to us is kept strictly CONFIDENTIAL and never shared, sold, or released to any unauthorized parties.  It is against our policy to use any information collected for any purpose other than the collection of debts owed to your company.
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CAN WE CONTINUE TO ADD LATE CHARGES AND FEES?
In short, yes, and no!  Late fees must stop when an account has been submitted to us for collection.  In some cases, it is not only against our policy, but against the law to add excessive late fees and penalties.
 
You can continue to calculate interest agreed to in a contract signed by the debtor.  If you calculate interest on a debtor's account we will need to know the annum percentage rate when the debt is turned over to us for collection.  This is so our system can accrue the interest on a daily bases.  Interest will stop if a lawsuit is filed, however, some courts allow for an annum interest rate to accrue for the amount of the judgment.
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DOES YOUR SERVICE COST A LOT?
In short, no!  At Graham Enterprises, Inc. we operate on a contingency basis. This means when we collect, we are compensated based on our current collection percentage rate of 33.3% of the debt amount.  In fact, there is no up-front cost for our service.
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ARE THERE A MINIMUM NUMBER OF ACCOUNTS NEEDED?
In short, no!  There is no minimum number of accounts needed to qualify for our services.
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WHY SHOULD WE USE GRAHAM ENTERPRISES, INC.
TO COLLECT OUR DEBTS RATHER THAN ATTORNEYS DIRECTLY?
Most attorneys or law firms have multiple functions and do not commit to one particular field of service.  However, we are a collection agency; that is all we do.  We only have our attorneys work on those accounts we are filing suit on and in most cases we collect your money without the use of our attorneys.
 
In the event we have to file a lawsuit, we have our own team of attorneys that work for us.  It is our opinion that by using us, rather than your own attorneys, you will save not only in fees, but time as well.  Our attorneys work for us in a very time friendly manner to ensure that we get the fastest litigation possible in the event of a lawsuit, and at no cost to you.  We also have the technical ability to handle your accounts more efficiently than most attorneys.
 
In short - using us, rather than attorneys directly - saves you time and money!
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