Frequently Ask Questions
How does Graham Enterprises work?
How do I send feedback?
Can I see a financial report online?
Can a debtor pay online?
Is your company HIPAA compliant?
What is HIPAA?
Is your system secure?
Do you share debtor information?
Can we continue to add late
charges and fees?
Does your service cost a lot?
Are there a minimum number of
Why should we use Graham Enterprises
to collect our debts
rather than attorneys directly?
- HOW DOES Graham Enterprises WORK?
- Graham Enterprises is
committed to customizing our programs and services to meet
the individual and diverse needs of our clients. We meet
this commitment by delivering the most flexible and
comprehensive collection service in the industry. Our
collectors are fully trained to understand every aspect of
the collection industry, allowing to steadily increase the
rate of recovery.
In addition, we specialize in
global collection services for companies with a base of operation located inside the
United States. This means if your company operates out of the United
States we can collect your debts regardless of the debtor's country of origin
employees set our collection agency apart from the competition. Our
agents get the recoveries, provide the support and have the knowledge needed
to make our company run smoothly. Our agents are top notch collections
professionals. We specialize in fast recovery. We are proud to
say, our collectors get money where others have not. Working collections
is not an easy job, and can sometimes be hard to accomplish. When
choosing a collection agency, look no further than Graham Enterprises
All processed each
quarter and mailed by the last business
day of that month.
- HOW DO I SEND FEEDBACK?
- We welcome your questions, comments, and suggestions
drop us a line.
- CAN I SEE A FINANCIAL REPORT ONLINE?
In short, yes! The
financial report has changed, we are currently working on a PDF format that
will allow you to view your quarterly statements for payments that have
been remitted. This will eliminate us from having to send you financial
check reports as you will be able to logon, view and print the statements
for the check you receive.
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- CAN A DEBTOR PAY ONLINE?
- In short, yes! A debtor would
Click Here! and fill out the information requested on the
form and submit.
In short, yes!
In addition, when you signup for our services and if you handle patient
information a Business Associate Agreement will be included in our Terms Of
Service Agreement. This ensures that every medical client has
an agreement on file.
- IS YOUR COMPANY HIPAA COMPLIANT?
Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
The Department of Health and Human Services ("HHS") has issued "Standards
for Privacy of Individually Identifiable Health Information", which apply
to all entities covered by the Health Insurance Portability and
Accountability Act of 1996 ("HIPAA"). The standards apply to health
information created or maintained by health care providers who engage in
certain electronic transactions, health plans, and health care
- WHAT IS HIPAA?
- IS YOUR SYSTEM SECURE?
In short, yes! Our system has the latest security features to
ensure data stored on our systems will be safe from even the
most determined hacker. We also make sure that we are
up-to-date on the latest threats to stay one step ahead of a
- DO YOU SHARE DEBTOR INFORMATION?
In short, no! Information released to us is kept strictly
CONFIDENTIAL and never shared, sold, or
released to any unauthorized parties. It is against our
policy to use any information collected for any purpose
other than the collection of debts owed to your company.
- CAN WE CONTINUE TO ADD LATE
CHARGES AND FEES?
In short, yes, and no! Late fees must stop when an account has been
submitted to us for collection. In some cases, it is not only
against our policy, but against the law to add excessive
late fees and penalties.
You can continue to calculate interest agreed
to in a contract signed by the debtor. If you calculate interest on a
debtor's account we will need to know the annum percentage rate when the
debt is turned over to us for collection. This is so our system can accrue
the interest on a daily bases. Interest will stop if a lawsuit is
filed, however, some courts allow for an annum interest rate to accrue for
the amount of the judgment.
- DOES YOUR SERVICE COST A LOT?
- In short, no! At
Graham Enterprises we operate on a contingency basis. This means
when we collect, we are compensated based on our current collection
percentage rate of 33.3% of the debt amount. In fact, there is no
cost for our service.
- ARE THERE A MINIMUM NUMBER OF
- In short, no! There is no
minimum number of accounts needed to qualify for our
- WHY SHOULD WE USE Graham Enterprises
TO COLLECT OUR DEBTS RATHER
THAN ATTORNEYS DIRECTLY?
- Most attorneys or law firms have multiple functions and
do not commit to one particular field of service. However, we are a
collection agency; that is all we do. We only have our
attorneys work on those accounts we are filing suit on and
in most cases we collect your money without the use of our
In the event we have to file a lawsuit, we have our own team of attorneys
that work for us. It is our opinion that by using us, rather than
your own attorneys, you will save not only in fees, but time
as well. Our attorneys work for us in a very time friendly
manner to ensure that we get the fastest litigation
possible in the event of a lawsuit, and at no cost to you.
We also have the technical
ability to handle your accounts more efficiently than most
In short - using us, rather
than attorneys directly - saves you
time and money!